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Janet Powers, President, DivaToolBox

Janet Powers had a great idea. She wanted to bring an online community of women together for education and inspiration and her website, Diva Tool Box, provides what she calls “kitchen table” advice to women on everything from business tips to family life....

Identify Your Web of Influence

Years ago, I went through a training program on customer retention that emphasized the importance of identifying a web of influence within a client account. The web of influence not only included the main contact or champion, but other individuals within the company...

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