Why Me, Why Now?

Looking back at my own corporate career, I can see clearly some of my mistakes, and mis-steps, as well as successes. Hindsight is always 20/20, right? But one thing is really clear to me and that is I would have benefited greatly from reading Her Place at the Table by...

Identify Your Web of Influence

Years ago, I went through a training program on customer retention that emphasized the importance of identifying a web of influence within a client account. The web of influence not only included the main contact or champion, but other individuals within the company...