I think by now we have all accepted the fact that our economy is in crisis and there is not an immediate panacea to catapult us back to financial stability. Every day we hear of more businesses going bankrupt and laying off employees. Perhaps you are lucky enough to...
A friend commented to me the other day that he thought I was a workaholic and it prompted me to think about the veracity of that statement. I do certainly work many many hours so I was very curious to see if I actually fall into the category of having an addiction to...
I am always amazed at how many people are traumatized when it comes to selling. When I looked up “to sell” in the dictionary, I found these definitions. to transfer services to another in exchange for money. (OK. I can live with this one.) to persuade or induce...
What does good selling have in common with good customer service? EVERYTHING. Exceptional selling and exceptional customer service require a focus on the customer. Focusing on the customer makes the customer feel important and valued and when they feel important and...
Many of my clients who are small business owners and entrepreneurs are paralyzed by the thought of making cold calls. They frequently ask me for advice on the best technique to use for cold calling and they often relay their fears about the process. They are so...
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