What does good selling have in common with good customer service? EVERYTHING. Exceptional selling and exceptional customer service require a focus on the customer. Focusing on the customer makes the customer feel important and valued and when they feel important and...
What are gremlins, anyway? Gremlins are those nasty little voices inside your head that constantly put you down and remind you that in some way, shape, or form, you are not good enough. These gremlins are powerful little creatures that live and often thrive in your...
Many of my clients who are small business owners and entrepreneurs are paralyzed by the thought of making cold calls. They frequently ask me for advice on the best technique to use for cold calling and they often relay their fears about the process. They are so...
I don’t know how any one can avoid the topic of money and personal finances today. Everything you hear from the media on TV, in newspapers, or on-line focuses our attention on the financial crisis and what that means to the average “Joe” or...
It’s one thing to sell a product or service for another company, but when it’s YOUR product or service, it is downright scary. In this case, we are especially vulnerable and uneasy putting ourselves in the spotlight because the potential rejection is...
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